Askra AI Help & Frequently Asked Questions

Question 1

Is my content safe and private?

Accepted Answer

Yes. Your content is 100% isolated to your specific AI model. We do not use your proprietary coaching data to train public models like ChatGPT. You retain full ownership of your IP.

Question 2

AI coaching assistant - What is an AI version of me?

Accepted Answer

An AI coaching assistant is computer software programmed to perform tasks like a human. In Askra's case, we're training an AI model to be just like you, so it can converse with your knowledge and in your style, to your clients, team and audience. It's you, scaled to infinity. Askra is an AI-powered coaching assistant platform that helps coaches create personalized AI versions of themselves. Upload your coaching materials, create custom knowledge bases, and provide 24/7 automated coaching support through an intelligent chat interface that learns from your expertise. Clone your coaching style with AI and stop answering repetitive student questions.

Question 3

AI coaching assistant - Who is Askra AI for?

Accepted Answer

Askra AI coaching assistant is for leading coaches, trainers, consultants, and educators who want to keep building their brand, generate more leads and scale their impact, 24/7. We use your existing content, whether that's books, articles, podcasts, videos, courses or FAQs to create your AI. Askra is specifically designed for coaches, trainers, and educators who want to create an AI version of themselves that can engage with clients and students around the clock.

Question 4

AI coach benefits - What's the benefit of creating an AI version?

Accepted Answer

Creating an AI coach version of yourself offers a whole host of benefits. The first is that you (and by this we mean your cloned, AI-based version) can answer questions and provide information without actually being present. This means that your clients, team members and wider audience can get the answers and support they need without you spending any additional time to provide it. This builds familiarity, adds value, and helps you generate leads. There may be obvious value from your clients, team members and audience chatting away to an AI version of you, or you might want to charge for access, or provide it as an upsell within an existing programme you run.

Question 5

Data privacy - Is my data safe and secure?

Accepted Answer

Data privacy and security are our top priorities. All your data is encrypted using industry-standard protocols (SSL/TLS encryption), stored securely in GDPR-compliant data centers, and we never share your coaching materials or student information with third parties. Your content remains private and confidential. We follow best practices for data security and privacy protection.

Question 6

Free trial - Can I try Askra before committing to a plan?

Accepted Answer

Yes! We offer a free trial so you can explore all features and see how Askra works with your coaching materials. Sign up to get started and experience the full AI coaching platform without any credit card required. Test our coaching chatbot features, upload sample documents, and see how the AI assistant responds to questions.

Question 7

Train your AI - How quickly will my AI be live?

Accepted Answer

You can train your AI and have your AI model set up in a matter of minutes. Upload your avatar, choose your font and set your brand colours and it's ready to start collecting leads and engaging with your audience. Then it's simply a matter of uploading content and training your AI so it engages like you. The whole process takes about 10 minutes to get started, and you can continue training your AI over time to improve its responses.

Question 8

Training process - How long does it take to train my AI?

Accepted Answer

The training process is designed to create a client-ready AI version of you as quickly as possible. You can get your AI to a reasonable stylistic resemblance almost straight away, then upload content, chat to the model and decide how much more training material it needs to be client-ready. Your Askra AI improves with even a small amount of training. Uploading quality content and giving feedback on its initial responses will improve it very quickly too. Processing typically takes just a few minutes for most documents.

Question 9

Training rooms - What are the training rooms?

Accepted Answer

Training rooms are where you train your Askra AI to be just like you. They have simple sliders and places to upload your content. In the training interface you chat with your AI and prepare it for launching to your audience. The training process guides you through uploading your coaching materials, configuring personality settings, and testing your AI's responses.

Question 10

Training data - What can I do to prepare for creating my Askra AI?

Accepted Answer

Most of the training process is straightforward and requires no preparation. You'll be able to complete it within the training interface. The part that requires more work is entering training data; the information your AI model uses to interact with clients. How much work, time and effort this requires to gather depends on the content you already have. The training process will be easiest if: Your files are organised - so you know where they are on your computer ready to upload. Your documents contain clear and concise information - for example, FAQs documents, ebooks, course material without complex formatting, plus actionable articles or blogs. You simplify complex content - for example, processing podcast transcripts before uploading. This will be a great starting point for formatting training data that ensures your AI version is an excellent tool.

Question 11

AI model training - What file types can I upload?

Accepted Answer

You can upload various document formats including PDFs, Word documents (.doc, .docx), text files (.txt), and markdown files. We also support images with text that can be extracted using OCR technology. You can use your existing content, whether that's books, articles, podcasts, videos, courses or FAQs to create your AI. For best results with your coaching chatbot, use well-formatted documents with clear headings and structure. This helps the AI better understand and organize your coaching content.

Question 12

Train your AI - Do I need any specialist knowledge or coding expertise?

Accepted Answer

You don't need any specialist knowledge or coding skills to train your AI. The training interface will guide you through the process and tell you what's required. Askra is designed to be intuitive and user-friendly for coaches of all technical levels. If you can upload a file and click a button, you can use our AI coaching platform. Our interface guides you through every step, and we provide helpful tooltips, documentation, and customer support along the way.

Question 13

AI model readiness - How will I know when my Askra AI is ready?

Accepted Answer

Within the training interface we provide guidance on how ready your AI is to represent your style and knowledge. Remember, the more you train your AI the better it will be, but it will likely never be absolutely perfect. Once you've completed basic training, you'll run some tests to ascertain proficiency and decide if it's client-ready. We will advise, but only you can decide! Your AI coaching assistant gets smarter as you add more content and provide feedback.

Question 14

Can I invite team members or co-coaches? Team collaboration features?

Accepted Answer

Yes! On Pro and Unlimited plans, you can invite team members to collaborate on your AI coaching assistant. They can help manage the knowledge base, review student conversations, customize the assistant's responses, and manage settings. You have full control over their access levels and permissions, making it perfect for coaching teams and organizations.

Question 15

How is Askra different from a Custom GPT?

Accepted Answer

Unlike a Custom GPT, Askra offers significant advantages: (1) IP Protection - Your content is secure and private, not easily accessible like Custom GPT files. Your proprietary coaching materials stay protected behind secure authentication, so your IP can't be easily stolen. (2) Monetization - You can sell access directly without revenue sharing. Charge weekly, monthly, or one-time fees via Stripe Connect - no middleman taking a cut. Custom GPTs make monetization very hard, but Askra lets you keep 100% of revenue. (3) Customer Data Ownership - All customer data, email addresses, and conversation transcripts belong to you, not OpenAI. You own and control your leads completely and can export everything instantly. (4) Brand Control - Your AI uses your brand, colors, fonts, and interface - not ChatGPT's interface. Custom GPTs force you to use OpenAI's branding, but Askra gives you full white-labeling. (5) Easy Setup - While building a custom solution from scratch requires coding expertise (medium/high difficulty), Askra gives you the power of a custom website solution with no-code simplicity. Setup takes minutes, not weeks of development. (6) Embeddability - You can embed Askra on your own website, but Custom GPTs are locked to ChatGPT's platform. Why build it yourself? You'd need weeks of development, ongoing maintenance, and infrastructure costs. Askra gives you all the benefits without the complexity.

Question 16

Can I use this as a Lead Magnet?

Accepted Answer

Yes. You can make your AI public to visitors but require an email address after 3 questions. This turns your knowledge into a 24/7 lead generation machine. Askra is the perfect AI Lead Magnet for Coaches - clone your coaching style with AI to stop answering repetitive student questions while automatically capturing qualified leads around the clock.

Question 17

Does it sound like a robot?

Accepted Answer

No. You can adjust the 'Temperature' and 'Tone' sliders to match your specific voice—whether that's professional, empathetic, or direct.

Question 18

Analytics dashboard - What analytics features does Askra AI offer?

Accepted Answer

Askra AI dashboard provides comprehensive analytics features to track your AI coaching assistant's performance. Within your Askra AI dashboard you can see and export the names and email addresses of everyone that has interacted with your AI. You can see summaries and transcripts of every conversation your AI has had with a member of your audience. The analytics dashboard shows the most common questions, conversation history, student engagement metrics, and insights into what your students need help with. This helps you identify knowledge gaps, improve your coaching materials, and understand which topics need more coverage.

Question 19

Analytics and insights - Can I see what questions my students are asking?

Accepted Answer

Analytics and insights are available in your Askra AI dashboard. Your dashboard includes comprehensive analytics showing the most common questions, conversation history, student engagement metrics, and insights into what your students need help with. This helps you identify knowledge gaps, improve your coaching materials, and understand which topics need more coverage. Track your coaching chatbot's performance and student interactions. With our Zapier integration you can easily set up notifications for when clients chat with your AI.

Question 20

Analytics dashboard - Can I export conversation data and user information?

Accepted Answer

Analytics dashboard allows you to export conversation data and user information. Within your Askra AI dashboard you can see and export the names and email addresses of everyone that has interacted with your AI. You can export conversation transcripts, summaries, and analytics data to analyze your AI's performance, understand user needs, and improve your coaching content. This analytics feature helps you track leads, measure engagement, and optimize your AI coaching assistant.

Question 21

Analytics features - What metrics can I track in my Askra AI dashboard?

Accepted Answer

Analytics features in your Askra AI dashboard include comprehensive metrics tracking. You can track the most common questions asked, conversation history, student engagement metrics, response accuracy, user satisfaction, knowledge gaps, and insights into what your students need help with. The analytics dashboard shows conversation summaries and transcripts of every conversation your AI has had. These analytics features help you identify knowledge gaps, improve your coaching materials, and understand which topics need more coverage.

Question 22

AI customization - Can I customize how the AI assistant responds?

Accepted Answer

AI customization gives you full control over your coaching chatbot. You can customize the assistant's tone (encouraging, professional, casual), personality traits, response length, and even specific phrases it uses. Want it to be more motivational? More technical? More supportive? You have complete control over how your AI coaching assistant communicates with your students, making it truly personalized.

Question 23

Conversation memory - Does the AI remember previous conversations?

Accepted Answer

Conversation memory is built into your AI coaching assistant. Your AI maintains context within each conversation session, allowing for natural, flowing discussions. Students can reference earlier parts of the conversation, and the assistant will understand the context. This creates a more personalized and helpful experience, similar to talking to a real coach who remembers what you discussed. The AI chatbot remembers the conversation flow throughout each session.

Question 24

White-label options - Can I customize the chat interface to match my brand?

Accepted Answer

White-label options are available on Pro and Unlimited plans. You can fully customize your coaching chatbot interface including colors, logos, fonts, chat bubble styles, and even the overall design to match your brand identity. Create a seamless white-label experience that feels like an extension of your coaching business. Unlike Custom GPTs which force you to use ChatGPT's interface and branding, Askra gives you complete brand control - your AI looks and feels like it's part of your brand, not a third-party tool. Perfect for branded coaching platforms and professional coaching services.

Question 25

24/7 AI support - Is the AI available 24/7 for my students?

Accepted Answer

24/7 AI support is one of Askra's biggest advantages. Your students can get instant help anytime, anywhere, without waiting for you to be available. This automated coaching support is especially valuable for students in different time zones, night owls, or anyone who needs help outside regular coaching hours. Your virtual coaching assistant never sleeps!

Question 26

Multiple AI assistants - Can you have multiple AIs for different uses?

Accepted Answer

Multiple AI assistants are available! Our basic package allows one AI but you can add an additional AI with a small upgrade. On Pro and Unlimited plans, you can create multiple AI coaching assistants, each with its own knowledge base, settings, and personality. Perfect if you teach multiple subjects, have different coaching programs (beginner vs advanced), want to separate topics, or manage different student groups. Each coaching chatbot can be customized independently. Just message the team to add more AIs.

Question 27

Content repurposing - Can my AI repurpose my unique content?

Accepted Answer

Content repurposing is absolutely possible with your AI. As an entrepreneur, author or content creator, you might want to ask your AI to inform journalists, create social media posts or even write keynotes based on your information. Within the training interface, you can specify the extent to which your AI should rely solely on your content. Your AI can help repurpose your coaching materials into various formats while maintaining your unique voice and style.

Question 28

Multi-language support - Will my AI be able to speak different languages?

Accepted Answer

Multi-language support is built into Askra AI. Your AI will answer questions in the language it's asked, as long as that language is supported. Most commonly spoken languages work. If you've trained it in English, but it has questions in another language, it will reply in that language but based from translations of your training data. You can train your AI model in other languages too, although whenever it's responding in a language it's not been trained in, it might not respond exactly like you would due to the translation.

Question 29

Client tracking - How will I know if my clients are using my Askra AI?

Accepted Answer

Client tracking is available in your Askra dashboard. You'll see who has interacted with your AI, with their name and email address, and be able to see what they said to your AI coach version! Your dashboard includes comprehensive analytics showing the most common questions, conversation history, student engagement metrics, and insights into what your students need help with. With our Zapier integration you can easily set up notifications for when clients chat with your AI.

Question 30

Integration options - How does it integrate across different platforms?

Accepted Answer

Integration options are flexible with Askra AI. There are several ways to give access to your Askra AI. You can easily embed the chat into your website, member's community or course platform. There's also a popup version if you'd prefer that on your site. There's also a cool share page if you want a landing page for your AI without changing your site at all. Askra also integrates with your CRM or email automation system via Zapier. You can embed the chat widget on any platform.

Question 31

Pricing comparison - What's the difference between Free, Starter, Pro, and Unlimited plans?

Accepted Answer

Pricing comparison shows our AI coaching platform offers flexible pricing: Free plan includes basic features with limited usage - perfect for trying Askra. Starter plan is ideal for individual coaches getting started with AI coaching. Pro plan adds team collaboration, advanced customization, white-labeling options, and more usage limits. Unlimited plan includes everything plus unlimited assistants, unlimited storage, priority support, and full white-label capabilities. Compare plans to find the best fit for your coaching business.

Question 32

Upgrade or downgrade - Can I change my plan later?

Accepted Answer

Upgrade or downgrade your AI coaching assistant plan at any time with no restrictions. Upgrades take effect immediately, giving you instant access to new features. Downgrades take effect at the end of your current billing period. We'll automatically prorate any charges or credits accordingly, so you only pay for what you use.

Question 33

Payment methods - What payment methods do you accept?

Accepted Answer

Payment methods accepted include all major credit cards (Visa, Mastercard, American Express) and debit cards. Payments are processed securely through Stripe, a PCI-compliant payment processor. We never store your full card details on our servers, ensuring maximum security. All transactions are encrypted and secure.

Question 34

What happens if I cancel?

Accepted Answer

You can export your chat logs and data instantly. You own your IP always.

Question 35

Annual billing savings - Do you offer discounts for annual plans?

Accepted Answer

Annual billing savings are significant! Annual plans offer up to 20% savings compared to monthly billing when you choose annual billing for your AI coaching platform subscription. This is perfect for coaches who are committed to using Askra long-term and want to maximize their savings while getting the same great features.

Question 36

Transparent pricing - Are there any hidden fees?

Accepted Answer

Transparent pricing means no hidden fees whatsoever. The price you see is the price you pay - transparent and straightforward. No setup fees, no transaction fees, no surprise charges, no overage fees. What you see is what you get. We believe in honest, transparent pricing for our coaching chatbot platform.

Question 37

Charge for access - Can I charge clients to access my Askra AI?

Accepted Answer

Charge for access functionality is built into Askra via Stripe Connect so you can directly monetize your AI chat. You can charge a weekly or monthly subscription or a one-off fee, it's up to you. This allows you to create a revenue stream from your AI coaching assistant while providing value to your clients. Unlike Custom GPTs where monetization is very difficult due to revenue sharing, Askra lets you keep 100% of the revenue with no middleman. You might want to charge for access, or provide it as an upsell within an existing programme you run. The charge for access feature makes it easy to monetize your AI version.

Question 38

AI model technology - What technology does Askra AI use?

Accepted Answer

AI model technology in Askra AI combines multiple APIs to create the most life-like AI coach possible. The core AI engine we use is OpenAI and we have developed a layer of logic and workflows on top; our cognitive engine. We also build a database of your information and compile profiles on every client that interacts with your AI. The result is a highly advanced dialogue between your AI model and each client. We've also built an intuitive interface to supercharge the training process.

Question 39

ChatGPT alternative - Can't I just use an AI language tool to do this?

Accepted Answer

ChatGPT alternative - Askra AI is far more complex than generic AI language tools. Most AI language tools can be trained to deliver information in a certain tone and style, but the information they use is not unique to you. Rather than simply delivering information in your tone and style, your AI delivers information from your knowledge and content. Our training interface and comprehensive setup walk you through this process, so you can create something that's actually useful and not simply a novelty. Your AI is trained using your words and inputs, making it uniquely yours.

Question 40

Response accuracy - How accurate are the AI's responses?

Accepted Answer

Response accuracy depends on the quality and completeness of your uploaded coaching materials. The more comprehensive your knowledge base, the more accurate the responses. Askra learns directly from your content, so it reflects your expertise and teaching style. For best results, upload well-organized documents with clear information. The AI coaching assistant gets smarter as you add more content.

Question 41

API access - Can I integrate Askra with my website or learning management system?

Accepted Answer

API access is available for custom integrations. Askra offers embeddable widgets that you can add to any website, WordPress site, or learning management system (LMS). We also provide REST APIs for custom integrations. On Pro and Unlimited plans, you get access to advanced integration tools, webhook support, and developer support to seamlessly integrate your coaching chatbot into your existing platforms.

Question 42

What if my AI says something I wouldn't say or is offensive? AI safety?

Accepted Answer

Your AI is trained using your words and inputs, so it's unlikely to say something totally random. We have internal guidelines that prevent the AI saying anything against our policies. On top of this, users are made fully aware that your AI is not you and that you're not responsible for what it says or recommends. You should also feel free to add additional disclaimers to suit your needs. If your AI doesn't have enough information to answer a question, it will politely acknowledge this and suggest the student contact you directly.

Question 43

What happens if the AI doesn't know the answer to a question? Fallback handling?

Accepted Answer

If your AI coaching assistant doesn't have enough information to answer a question, it will politely acknowledge this and suggest the student contact you directly. You can review these unanswered questions in your dashboard analytics, identify knowledge gaps, and add the missing information to improve future responses. This helps you continuously improve your coaching chatbot.

Question 44

How do I update or remove content from my knowledge base? Content management?

Accepted Answer

You can easily manage your knowledge base from your dashboard. Upload new documents to add information, delete outdated documents to remove old content, or update existing content by replacing files. Changes are processed quickly and reflected in your AI coaching assistant's responses within minutes. Your coaching chatbot automatically learns from the updated content. The training process allows you to continuously improve your AI model.

Question 45

Are there limits on the number of chats my AI can have? Usage limits?

Accepted Answer

For almost all customers, no – your AI can have as many conversations as you like without you ever needing to think about limits. We do have fair use guidelines in place to make sure that unusually heavy usage (which affects fewer than 1% of accounts) doesn't run beyond what's covered by a standard subscription. If you ever approach that threshold, we'll notify you in advance and give you options to add more credits so you're never caught off guard.

Question 46

I have a live event showcasing my AI, how many users can use it at once?

Accepted Answer

Your AI can handle many simultaneous users, and our platform automatically scales to meet normal demand. If you're planning a large live event where you expect unusually high traffic, we recommend letting us know ahead of time. That way, we can ensure smooth performance and advise on optimising the experience of your audience. Your AI coaching assistant can engage with multiple users simultaneously without issues.

Question 47

Is there a limit to how many documents I can upload? Storage limits?

Accepted Answer

Storage limits vary by plan. Free plans have basic document limits, while Pro and Unlimited plans offer generous storage capacity. If you need more storage for your coaching materials, contact us and we can discuss custom solutions tailored to your needs. We're flexible and can accommodate large coaching businesses.

Question 48

Does Askra work on mobile devices? Mobile app or mobile web?

Accepted Answer

Yes! Askra is fully responsive and works beautifully on smartphones and tablets. Your students can access the chat interface from any mobile device through their web browser. You can also manage your account from mobile browsers or our mobile-optimized dashboard. No mobile app download required - it works seamlessly on iOS, Android, and all mobile browsers.

Question 49

Optimize AI coach - How can I create the best AI coach version?

Accepted Answer

Optimize your AI coach by following these steps: Define your approach - Think about what style of coach or mentor you would like your Askra AI to be. Get an idea of the tone, voice and personality you'd like to portray. This is information that we'll use to train your AI. Compile your content - Gather as much of your content as you can. Find interviews, podcast episodes and articles for your words of wisdom and answers to questions that your clients or audience might ask you. As soon as you're inside the training interface, it will be clear where to add all of this information. The more quality content you upload, the better your AI version will be.

Question 50

AI coach training - Have all Askra AI coaches been trained by the person they're based on?

Accepted Answer

AI coach training is always done by the real person. Each Askra AI is the official AI of a real person unless otherwise stated. That real person has personally trained their AI, providing their unique and copyrighted material for the purposes of coaching and mentoring clients based on their knowledge and style. While unofficial AI versions of people may exist, if you see that someone has an Askra AI clone, you know that it has been personally trained by them. This makes each Askra AI the most accurate and useful representation of the influential entrepreneur, thought-leader or coach on which it is based.

Question 51

Content ownership - Do I still own the copyright to my work?

Accepted Answer

Content ownership remains with you. You continue to own the copyright of the content that you use to train your AI, you simply grant us permission to use it in your model. We store and protect your content carefully. The information you upload is used only for your AI model and is not used for any other Askra AI model or shared with any other platform. Your training data is completely discreet and private.

Question 52

Data privacy - By training my model, am I also training other Askra AI models?

Accepted Answer

Data privacy is guaranteed - your model is completely discreet. The information you provide during training is used only for your model and is not used to instruct or develop any other Askra AI model. We may use your training data to help improve our processes and how we develop our technology or infrastructure to continue to make Askra AI a better product, but your specific content remains private to your AI only.